ng88's Privacy Policy
This policy transparently describes how ng88 collects, stores, and uses your personal information.
Your privacy on the ng88 platform is our highest priority. This Privacy Policy ("Policy") describes what information we collect about you when you use the ng88 website and related services, how that information is used, and how it is kept secure. By using our services, you are considered to have given your consent to the terms of this Policy.
Introduction & Scope
This Privacy Policy applies to all users and visitors of ng88 — including registered members, guest users, and anyone who visits the ng88 website. This Policy also applies to all ng88 services, promotions, and customer support channels.
ng88 is a safe and reliable online betting and casino platform. We believe you should have full control over your personal information. To that end, we are committed to ensuring the highest level of transparency regarding the collection and use of data.
Please read this Policy carefully. If you have any questions, contact our support team.
What Information We Collect
ng88 collects only the minimum information necessary to provide its services. The types of information collected are described below:
2.1 Information You Provide Directly
Information you provide directly during account registration and use:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile phone number
- Payment information (bKash, Nagad, Rocket or bank account details)
- Copies of government-issued documents required for identity verification (as part of the KYC process)
- Information related to any contact made with customer support
2.2 Automatically Collected Information
When you use the ng88 platform, some information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Session data: login time, pages visited, click history
- Transaction history and betting activity
- Information obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, information may also be received from payment processors, identity verification services, or fraud prevention systems.
Purpose of Using Information
ng88 uses collected information only for specific and legitimate purposes. The main purposes for which information is used are listed below:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To ensure access to betting, casino games, and other platform features.
- Financial Transactions: To process deposits and withdrawals.
- KYC & Age Verification: To confirm that platform users are 21 years of age or older.
- Security & Fraud Prevention: To protect accounts and detect suspicious activity.
- Customer Support: To handle your inquiries and complaints efficiently.
- Responsible Gaming: To monitor usage patterns where needed and provide assistance.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: For analytical purposes to improve your experience and the quality of the platform.
ng88 never sells your personal information to third parties for commercial purposes. Information is shared only with partners who need it to deliver services and to meet legal obligations.
Data Storage & Security
ng88 applies industry-standard technical and administrative measures to protect your personal information.
4.1 Technical Security Measures
- SSL encryption is used for all data transfers.
- Sensitive information is stored in encrypted form.
- Secure, separate systems are used to handle payment information.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are in place.
4.2 Administrative Security Measures
- Only authorized personnel have access to your personal information.
- All staff operate under confidentiality agreements.
- Regular training on data protection is conducted.
4.3 Data Retention Period
Your personal information is retained for as long as necessary — while your account is active and for the period required to meet legal obligations. Even after an account is closed, some information may be retained for a defined period to fulfill legal and regulatory requirements.
Sharing Information with Third Parties
ng88 never sells or rents your personal information to third parties without your consent. However, necessary information may be shared with certain trusted partners to deliver services:
- Payment Processors: With bKash, Nagad, Rocket, and banking partners to process financial transactions.
- Identity Verification Services: To complete the KYC process.
- Technology Service Providers: Who assist in operating the platform.
- Legal Authorities: In the case of a court order or legal obligation.
All third-party partners operate under strict confidentiality agreements and may only use information for specified purposes.
Cookie Policy
The ng88 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Essential for the platform's basic functionality — maintaining login sessions and ensuring security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand how our services are being used, which helps improve them.
6.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality. Refer to your browser's help section for managing cookie settings.
Your Rights
ng88 respects your data protection rights. You have the following rights:
- Right of Access: You may request to know what information ng88 holds about you.
- Right to Rectification: You may request correction of any inaccuracies in your personal information.
- Right to Erasure: In certain circumstances, you may request deletion of your personal information (exceptions apply where legal obligations exist).
- Right to Restrict Processing: In some circumstances, you may ask that use of your information be limited.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
- Right to Object: You may object to your information being used for certain purposes.
To exercise these rights, contact our support team. We will handle your request as promptly as possible in accordance with applicable law.
Children's Privacy
ng88's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is carried out during registration. If we become aware that information has been collected from a minor, we will delete it immediately and close the associated account.
Privacy Policy Changes
ng88 may update this Privacy Policy from time to time — based on changes to services, legal requirements, or user feedback. Any significant changes will be published on this page and the "Last Updated" date will be revised.
For important changes, we may send a notification to your registered email address. Continued use of ng88 after changes have been made will be considered as your acceptance of the updated Policy.
Visit this page regularly to stay up to date with the latest Policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. Our customer support is available 24/7 in both Bengali and English.
Email us: [email protected]
Or use ng88's live chat — available around the clock.
More questions?
The ng88 support team is with you 24/7 — get help in Bengali.
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